Many cross-border e-commerce sellers are puzzled: The policy clearly states that 9810 shipments are eligible for tax refunds, so why haven’t I been able to get a refund after trying several times?

I submitted the documents over and over again, only to have them rejected each time. When I asked the case officer, they simply said, ”The materials are incomplete.” But no one told me what exactly was missing or how to fix it.

This article explains that when a 9810 tax refund cannot be processed, in the vast majority of cases it is not due to operational errors, but rather because your underlying business architecture simply cannot support the tax refund requirements.

When many sellers see “12.5%,” their first reaction is: “Well, that’s not too bad.”

This reaction proves one thing—the score hasn't been settled yet.

This isn't a new tax rate. It's a cumulative tax rate.

If you’ve been thinking about compliance lately, you’ve probably already realized that there’s no such thing as a ”one-size-fits-all” solution.

The compliance paths for sellers operating 1–2 premium stores and those running 50 stores as part of a store network are completely different. The operational structures for sellers using Amazon FBA and those handling TikTok small-package shipments are also entirely different.

This article breaks down and explains the three main compliance models currently recognized by the tax authorities. The number of stores you operate, your shipping methods, and your suppliers’ capabilities—these three factors determine which path you should take.

Let me ask you a question first: Do you know what information the tax authorities can access about you?

Most cross-border e-commerce business owners respond, ”I know a little bit about it, I guess.”

But ”having a general idea” isn’t enough. After all, the areas you’re unfamiliar with are precisely where problems are most likely to arise. This article breaks down and explains all the data the tax authorities can access. By the end, you’ll understand why continuing to use the old methods in 2026 is tantamount to breaking the rules right under the tax authorities’ noses.

On June 5, tax authorities in five different locations took the same action—each publicized a case involving a high-income individual who had evaded personal income tax.